🔧 Extended Repair Support Commitment

At Reffair, we believe premium products deserve long-term support.

Even after the standard warranty period expires, customers are encouraged to contact Reffair support for repair assistance and technical guidance. Subject to spare part availability and product condition, Reffair may offer paid repair services for eligible products beyond the warranty period.

💡 While extended repair support cannot be guaranteed in every case due to factors such as spare part discontinuation or component availability, we are proud that the vast majority of Reffair products remain serviceable even after 2–3 years from purchase.

💰 Any out-of-warranty inspection, repair, replacement part, labour, or logistics charges will be communicated transparently in advance before proceeding.

This long-term support approach is part of our commitment to delivering a premium and dependable ownership experience.

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🌬️ Air Purifier Filter Availability Promise

Reffair understands that uninterrupted filter availability is essential for maintaining air purifier performance and purification efficiency.

🛒 For eligible Reffair air purifier models, we aim to maintain replacement filter availability for up to 3 years from the product launch date or purchase period, subject to manufacturing continuity and supply chain conditions.

This commitment is designed to provide customers with greater long-term peace of mind and uninterrupted usability.

⚠️ In rare circumstances beyond our reasonable control, availability timelines may vary due to regulatory changes, vendor discontinuation, import restrictions, force majeure events, or global supply chain disruptions.

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✅ Warranty Eligibility

This warranty is applicable only for:

✔️ Products purchased from authorised Reffair sales channels, distributors, or marketplaces
✔️ Products used under normal household/personal usage conditions
✔️ Manufacturing defects occurring during the warranty period

⚠️ Warranty shall be void in case of physical damage, liquid damage, tampering, or unauthorised repairs.

This warranty is non-transferable and applies only to the original purchaser.

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🛠️ Warranty Claim Process

To initiate a warranty claim, customers must contact Reffair Support with:

📄 Order ID / Invoice copy
📦 Product model details
📝 Description of issue
📸 Product images/videos (mandatorily required by the technical/support team)

All warranty claims are subject to inspection and verification by Reffair’s technical team.

Reffair reserves the right to:

✔️ Inspect and verify the defect before processing any claim
✔️ Reject claims that do not meet warranty conditions
✔️ Decide whether the product will be repaired, replaced, or repaired on a chargeable basis depending upon inspection findings

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🔍 Inspection & Warranty Approval

All warranty claims are subject to physical inspection and verification by Reffair’s technical team after the product is received at our service facility.

Warranty approval will depend on:

• Product condition
• Nature of fault
• Signs of physical or liquid damage
• Signs of misuse or tampering
• Packaging condition during transit

Reffair reserves the right to:

• ✔️ Approve or reject any warranty claim after inspection
• ✔️ Decide whether the product will be repaired or replaced
• ✔️ Offer paid repair service if the issue is not covered under warranty
• ✔️ Reject claims where damage is caused due to improper packaging, mishandling, liquid damage, physical damage, or unauthorized repair attempts

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🚚 Shipping & Doorstep Warranty Support

Option 1 — Self-Ship

Customers may securely ship the product to the designated Reffair service location using their preferred courier partner.

In this option:

• Customer arranges shipping independently
• Customer bears shipping cost
• Customer is responsible for safe packaging and transit safety

Option 2 — Doorstep Pickup & Return (Recommended)

Reffair can arrange doorstep pickup and return delivery through courier partners for additional convenience.

In this option:

• Reffair arranges courier pickup from customer location
• Product is delivered back after repair
• Applicable logistics/shipping charges are communicated in advance by the support team

✅ Repair labour charges and eligible spare parts remain completely free under warranty.

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📦 Packaging Requirements for Warranty Pickup

Proper packaging is extremely important to avoid transit damage and courier disputes.

Before pickup is arranged, customers must:

✔️ Use the original product box whenever possible
✔️ If original packaging is unavailable, use a sturdy corrugated box of similar size with proper internal cushioning
✔️ Ensure the product is tightly secured and protected from movement inside the box
✔️ Avoid polybags, thin wrapping, paper packing, or loose packaging
✔️ Share package photographs and box dimensions (Length × Width × Height in cm) with the support team before shipment/pickup approval

⚠️ Important Transit Responsibility

Courier companies do not handle electronic products gently during transit. Improper or weak packaging may result in transit damage.

Any damage caused due to:

• Inadequate packaging
• Loose packing
• Use of polybags or weak boxes
• Lack of cushioning/protection

may result in:

• Rejection of warranty claim, OR
• Chargeable repair, even if the product is within the warranty period.

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⏱️ Standard Repair Timeline

Most warranty repairs are completed within 2–5 working days after the product reaches our service facility.

Actual timelines may vary depending on:

• Product condition
• Spare part availability
• Courier/logistics delays
• Holidays or unforeseen operational circumstances

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❌ Products & Components Not Covered Under Warranty

The following are not covered under warranty:

• Consumable items including filters, aroma pads, batteries, or similar wearable components
• Products sold under Clearance Sale, Open Box, Refurbished, or “No Warranty” promotions
• Cosmetic wear and tear including scratches, dents, fading, discoloration, or surface damage not affecting functionality
• Damage caused due to improper installation, mishandling, misuse, negligence, abuse, accidents, tampering, or unauthorised modifications
• Physical damage, liquid damage, moisture damage, fire damage, voltage fluctuations, or power surges
• Damage caused by use contrary to product instructions or user manuals
• Damage caused during transportation after delivery to the customer
• Products repaired, opened, altered, or serviced by unauthorised persons or service centres
• Commercial, industrial, institutional, rental, or unintended usage of the product
  
  

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🏷️ Clearance Sale Products

Products purchased during Clearance Sale campaigns (such as Caligo 50) or specially marked “No Warranty” promotions are sold on a non-warranty basis at specially discounted prices.

Such products are not eligible for repair, replacement, refund, or warranty claims unless otherwise explicitly mentioned on the product page at the time of purchase.

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📡 Sensor Reading & Measurement Disclaimer

Reffair products may use proprietary sensors, algorithms, calibration methods, and environmental processing systems that can result in variations when compared with readings from other brands, devices, laboratory instruments, or third-party applications.

Minor deviations in readings related to PM2.5, AQI, humidity, temperature, hygrostat levels, or similar environmental measurements are considered normal and do not by themselves indicate a product defect or malfunction.

Environmental conditions, airflow, placement, ventilation, calibration differences, sensor aging, and surrounding interference may also affect displayed readings.

Warranty claims, returns, or replacements solely based on reasonable variation in displayed readings compared to other devices may not be accepted unless a verified functional defect is identified by Reffair’s technical team.

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⚡ Important Usage & Safety Guidelines

To ensure product longevity and optimal performance:

✔️ Always use products according to the user manual
✔️ Keep products in a stable, dry, and secure environment
✔️ Avoid exposure to water, excessive heat, impact, or improper handling

⚠️ Any physical damage or liquid damage may void the warranty even if the product is within the warranty period.

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📦 Damaged Product Upon Delivery

If you receive a physically damaged, defective, or incorrect product, please report the issue within 48 hours of delivery through our support channels.

Claims raised after 48 hours of successful delivery may not be eligible for return, replacement, or refund.

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⚖️ Limitation of Liability

To the maximum extent permitted under applicable law, Reffair shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

• Loss of use
• Inconvenience
• Loss of profits
• Any damage arising from the use or inability to use the product

Reffair’s total liability under this warranty shall not exceed the original purchase value of the product.

📘 Important Customer Notice: We strongly encourage all customers to carefully read and understand the warranty terms, coverage, exclusions, and product-specific conditions before making a purchase on Reffair or through authorised sales channels.

At Reffair, we aim to maintain warranty policies that are fair, transparent, and customer-friendly while ensuring long-term product reliability and responsible service support.

By purchasing and using a Reffair product, customers acknowledge and agree to the warranty terms, limitations, and service conditions mentioned on this page.

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📞 Contact Us - Warranty Support        

📞 Customer Care

Phone: +91-7743009440                    Email: support@reffair.com

📧 Escalations

Phone: +91-7743009445                   Email: drivingfreshness@reffair.com

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❤️ Customer Commitment

At Reffair, customer satisfaction remains at the heart of everything we do.

We continuously strive to deliver reliable products, responsive support, long-term serviceability, and a premium ownership experience for every Reffair customer.