Terms of Use
📘 Terms of Use
Welcome to Reffair.
This website is owned and operated by Reffair Innovations Private Limited (“Reffair”, “Company”, “We”, “Us”, or “Our”).
By accessing, browsing, purchasing from, or using this website and its services, you (“User”, “Customer”, “You”, or “Your”) agree to be bound by these Terms of Use, along with our Privacy Policy, Shipping Policy, Return Policy, Warranty Policy, and other applicable policies published on the website.
If you do not agree with these terms, kindly refrain from using the website or purchasing products from us.
🌐 Website Usage
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of other users.
You shall not:
- Attempt to gain unauthorized access to the website, servers, systems, or networks;
- Interfere with website security, performance, or functionality;
- Upload or transmit malicious software, viruses, harmful code, or spam;
- Use the website for fraudulent, abusive, defamatory, illegal, or misleading activities;
- Copy, reproduce, distribute, or commercially exploit website content without prior written consent from Reffair.
Reffair reserves the right to suspend or terminate access to users violating these terms.
🛍️ Product Information & Availability
We strive to ensure that all product descriptions, specifications, pricing, images, availability, and other content displayed on the website are accurate and updated.
However:
- Minor variations in product appearance, packaging, colour, display, or specifications may occur;
- Product images are for illustrative purposes only;
- Certain product features may vary due to manufacturing updates or improvements.
- Availability of products is subject to stock and operational conditions.
Reffair reserves the right to modify, discontinue, update, or change products, pricing, offers, or specifications at any time without prior notice.
📡 Sensor & Smart Feature Disclaimer
Certain Reffair products may contain sensors, environmental monitoring systems, smart features, or digital displays related to PM2.5, AQI, humidity, temperature, or similar readings.
Displayed values may vary from other devices, brands, laboratory equipment, or applications due to differences in sensor technology, calibration methods, airflow conditions, placement, environmental factors, and processing algorithms.
Reasonable variation in readings shall not by itself be considered a manufacturing defect unless a verified functional fault is identified by Reffair’s technical team.
💳 Orders, Payments & Cancellations
All orders placed on the website are subject to acceptance, verification, and availability.
Reffair reserves the right to:
- Refuse or cancel any order at its sole discretion;
- Cancel orders suspected of fraud, misuse, pricing errors, or unauthorized transactions;
- Request additional verification for certain orders.
Refund timelines, shipping timelines, and cancellation policies shall be governed by the respective policies published on the website.
🚚 Shipping & Delivery
Shipping timelines displayed on the website are estimated timelines and not guaranteed delivery commitments.
Delivery delays may occur due to:
- Courier partner operational issues
- Weather conditions
- Remote delivery locations
- Government restrictions
- Public holidays
- Force majeure events or unforeseen operational disruptions
Reffair shall not be held liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.
🛡️ Warranty & Product Support
Warranty coverage, exclusions, repair support, and service conditions are governed separately under the Warranty Policy available on the website.
Customers are strongly encouraged to read the warranty terms carefully before making a purchase.
🔒 Intellectual Property Rights
All trademarks, logos, brand names, product names, graphics, designs, content, text, videos, software, and website materials displayed on this website are the exclusive property of Reffair Innovations Private Limited or are used under appropriate authorization.
Unauthorized use, reproduction, copying, modification, distribution, or commercial exploitation of any website material is strictly prohibited.
“Reffair” and associated brand elements are protected intellectual property and trademark assets.
⚠️ Limitation of Liability
To the maximum extent permitted under applicable law, Reffair shall not be liable for any:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of business
- Data loss
- Service interruptions
- Inconvenience arising from website use, product use, or inability to use products/services
Reffair’s total liability for any claim shall not exceed the amount actually paid by the customer for the relevant product or service.
🔐 Privacy & Data Usage
Use of this website is also governed by our Privacy Policy, which explains how customer information is collected, processed, stored, and protected.
By using this website, you consent to the practices described in the Privacy Policy.
🧾 Governing Law & Jurisdiction
These Terms of Use and any separate agreements whereby we provide products or services shall be governed by and construed in accordance with the laws of India.
Any disputes arising in relation to the use of this website, products, or services shall be subject to the exclusive jurisdiction of the competent courts of Chandigarh, India.
🔄 Changes to Terms
Reffair reserves the right to modify, update, or revise these Terms of Use at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about the latest terms and policies.
Continued use of the website following any updates shall constitute acceptance of the revised terms.
📞 Contact Information
Customer Support
📧 support@reffair.com
📞 +91-7743009440
Escalations
📧 drivingfreshness@reffair.com
📞 +91-7743009445
❤️ Customer Commitment
At Reffair, we are committed to maintaining transparent policies, responsible customer support, and a premium ownership experience built on trust, innovation, and long-term reliability.
