Return Policy

Refunds, Returns & Replacement - Super Easy - No Questions Asked

Liked our product? Order it and check it yourself. We know that you will like it but in case you do not like it then you can raise a return request within 48 hours after the product is delivered. We will happily accept the return request received by WhatsApp message or email within 48 hours. After the 48 hours window is over the return request will not be accepted.

[For Product Return & Refund: A reverse courier charge will be applicable which will be debited from the refund amount before processing the refund. The exact deduction amount can be confirmed by our team in advance. The refund amount will be transferred to buyer account within 5 working days once the returned item is received at our office.]

Note: To maintain transparency, a written official request for initiating a product return is mandatory. Your written message should reach us within 48 hours. For this a customer can easily send a message on WhatsApp or write an email to us. 

To raise a return or replacement request of your order, send us an email at

You can call or WhatsApp us at 7743009440.

Replacement: A hassle-free replacement is provided if you face any problem with the product and report it to us within 7 days after the product is delivered. We will get the product replaced on priority.

At Reffair, we believe that customer service is paramount. Every Reffair Air Purifier passes six important quality control checks to ensure that you receive top-quality products. We are confident that you will love your Reffair product. Due to any reason like damage caused in transit, if you receive a damaged product you can return it to us.


  • In case any of the accessories inside the box is not returned or product is not returned in same¬†original packaging then a minimum charge of INR 400 will be deducted in case of a return or replacement request. These charges may further increase and it depends upon the condition in which the product is received back. So, it is our humble request to keep everything intact in order to be eligible for full refund. Tip: Handover the product in original (double box) packaging. Email us photos of returned box before handing it over to courier to avoid any rejections in refund.
  • No replacement, return or refund will be accepted for filters (applicable to standalone filter orders only) due to safety & hygiene issues.
  • In case of return or refund, the company has the right to¬†deduct the appropriate shipping costs for both ways (i.e - Delivery & Pick Up).¬†
  • Eligible products returned to Reffair will receive a full refund after deducting appropriate charges. Please allow 8-10 days for processing the return.
  • Company reserves the right to refuse return & replacement in case the product is found to be damaged in any form by the customer.
  • We appreciate keeping the product in the original (brand new) condition in case you want to apply for a return or replacement.
  • Kindly attach product images, box images, and accessories images in your email while initiating the return or replacement requests.

These terms & conditions apply to products purchased from If the item was ordered through another reseller or online marketplace, you will need to return the product according to their return policy.

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