Transparent Refund / Return Policy

1. Important Note (Please Read First)

Liked our product? Order it and check it yourself.

In the consumer electronics industry, refunds are generally not provided once a product is opened and used. However, Reffair offers a special 48-hour inspection window purely to give customers confidence before committing.

This 48-hour period is only for inspection, not for regular operational use. The special 48-hour window starts immediately after the product is delivered to the customer.

2. What the 48-Hour Inspection Window Means

The 48-hour window starts from the time the product is delivered.

During this period, customers may:
✔ Open the box
✔ Verify condition and quality
✔ Check all accessories
✔ Power on the device to confirm it functions

Customers may NOT:
❌ Use the product extensively
❌ Run it continuously
❌ Install and operate it as a regular-use item
❌ Cause any wear & tear or physical damage

This window is for inspection only.
Any use of the product beyond one hour will lead to rejection of the refund or significant deductions.

3. Types of Return Requests 

A. Defect / Damage / Wrong Product Received

If you receive:

• A defective product
• A physically damaged unit
• A wrong product
• Missing accessories

You must notify us within 48 hours of delivery.

We will:

1. Check the evidence (photos/videos)
2. Arrange return or replacement
3. Issue replacement after QC inspection at our warehouse

B. Change of Mind (Inspection Return)

Reffair allows a 48-hour change-of-mind refund as long as:

• The product is not used beyond basic inspection (1Hour)
• The product is in perfect condition
• Original packaging and all accessories are intact
• Device is free from scratches, dents, marks, dirt or wear

If these conditions are not met, the return may be:

• Rejected, OR
• Approved with deductions for usage, missing items, or damage

4. Mandatory Quality Inspection 

All return requests are approved only after QC inspection at our warehouse.

QC checks include:

• Product condition
• Physical and functional damage
• Signs of usage
• Accessory completeness
• Packaging condition
• Serial number/QR code integrity

Refund will be processed only if the product meets the return criteria. The company reserves the right to refuse refund/replacement in case the product is found to be damaged in any form by the customer or if the company's policies are not followed.

If the product fails QC, the refund amount will be reduced or the return may be rejected entirely. 

• The customer damages the product
• Customer misuses the return window
• The customer doesn’t follow the documented policy
• Customer attempts a fraudulent return
• Product fails QC inspection

5. Return Shipping Charges 

Reffair does NOT provide free returns.

The customer must bear:

• Forward shipping cost (delivery)
• Return shipping cost (pickup/return)

Both charges are deducted from the refund amount.

Exact deduction amounts can be shared in advance on request for transparency.

6. Deductions for Missing Items or Damage

If the returned product has:

• Missing accessories
• Missing packaging
• Damaged or tampered box
• Scratches or wear marks
• Dirt, dust, or heavy usage
• Bent pins, broken parts or liquid marks

A minimum deduction of ₹400 applies, and may increase based on actual condition.

7. Refund Timeline & Calculation

Refund Calculation Formula

Refund =
(Order Value) − (Forward Shipping) − (Return Shipping) − (Condition Deductions)

Timeline

Refund is processed within 5 working days after the product reaches our service centre and passes QC. The customer's bank may further take 3-14 working days for the refund to process and reflect in your bank account/card. 

8. Non-Returnable Items

• Standalone air purifier filters, USB cables (hygiene & safety reasons)
• Items used extensively or damaged
• Requests raised after 48 hours
• Products with missing/ tampered serial numbers

9. How to Raise a Return Request

To raise a refund or return & replacement request for your order, send us an email or WhatsApp message.

📧 Email Us: support@reffair.com
📱 WhatsApp: 7743009440

Please share photos of:

• Product from all sides
• Original Packaging
• Accessories

We will happily accept the return request received by WhatsApp message or email within 48 hours after product delivery. After the 48-hour window is over, the refund/return request will not be accepted.

Only written communication is accepted. 

10. Purchases from Other Platforms

For orders placed via Amazon, Flipkart, or other sellers, their respective return policies apply.