Return Policy
🔄 Returns, Refunds & Replacement Policy
At Reffair, we are committed to maintaining a transparent, fair, and customer-friendly returns process while also ensuring product hygiene, responsible usage, and operational sustainability. As most Reffair products fall under the consumer electronics and personal-use appliance category, opened or used products often cannot be resold as new. Customers are therefore strongly encouraged to carefully read this policy before placing an order.
📲 How To Raise a Return Request
To request a return, replacement, or refund, customers must contact Reffair Support within 48 hours of delivery through written communication only.
📧 Email Support
📱 Call/WhatsApp Support
+91-7743009440
Customers may be asked to share:
📸 Product photographs from all sides
📦 Packaging photographs (provide dimensions if original packaging is not available)
🎥 Unboxing or issue videos (if required)
📄 Order details/invoice copy
For record-keeping and verification purposes, only written communication via email or WhatsApp shall be considered valid for return requests.
📘 Important Customer Notice
Reffair offers a limited 48-hour inspection window to help customers verify their purchase with confidence.
This inspection window is intended only for basic product inspection, quality verification, and initial functionality testing. It should not be considered a free trial, rental period, or extended usage period. The 48-hour inspection period starts immediately from the time the shipment is marked as delivered by the courier partner. By placing an order on Reffair, customers acknowledge and agree to the terms mentioned in this policy.
⏳ Understanding the 48-Hour Inspection Window
During the inspection period, customers may:
✔️ Open the packaging
✔️ Verify the product condition and build quality
✔️ Check accessories and package contents
✔️ Briefly power on the device to verify basic functionality
Customers should avoid:
❌ Continuous or extensive operational usage
❌ Installing or using the product as a regular-use item
❌ Causing scratches, dirt, damage, liquid exposure, or wear & tear
❌ Tampering with packaging, serial numbers, labels, or accessories
The inspection window is designed only for evaluation and initial verification purposes.
Products showing signs of excessive usage, operational wear, installation marks, dirt accumulation, physical deterioration, or misuse may become ineligible for return or may attract deductions.
📦 Eligible Return & Replacement Scenarios
A. Defective / Damaged / Incorrect Product
Customers must notify Reffair within 48 hours of delivery if they receive:
- A physically damaged product
- A defective or non-functional product
- An incorrect item
- Missing accessories/components
After reviewing photographs, videos, or other supporting evidence, Reffair may offer:
✔️ Replacement
✔️ Return approval
✔️ Technical troubleshooting support
All such cases remain subject to verification and quality inspection.
B. Change-of-Mind / Inspection Return
Reffair may allow return requests raised within the 48-hour inspection window provided that:
✔️ Usage is limited to basic inspection only
✔️ The product remains in excellent condition
✔️ Original packaging, manuals, labels, and accessories are intact
✔️ The product is free from scratches, dents, stains, dust, marks, or damage
Returns may be rejected or partially approved if the returned product does not meet the required return conditions.
🔍 Mandatory Quality Check (QC Inspection)
All returned products undergo a mandatory Quality Check (QC) at the Reffair inspection facility before any refund, replacement, or approval decision is finalized.
QC inspection may include verification of:
- Physical condition
- Functional performance
- Signs of usage or wear
- Accessory completeness
- Packaging condition
- Serial number / barcode / QR code integrity
- Tampering or liquid damage
Reffair reserves the right to:
✔️ Approve the return
✔️ Approve partial refund with deductions
✔️ Reject the return request entirely
Returns may be rejected in situations including but not limited to:
- Excessive product usage
- Physical or liquid damage
- Missing accessories or packaging
- Customer misuse
- Tampered serial numbers
- Fraudulent return attempts
- Policy violations
- Failed QC inspection
The decision of Reffair’s QC and support team shall be considered final for return eligibility assessment.
🚚 Shipping, Logistics & Return Charges
Reffair does not offer free returns for inspection-based or change-of-mind return requests.
In case of eligible returns, customers shall bear:
✔️ Original dispatch/delivery shipping charges
✔️ Reverse pickup/return shipping charges
✔️ Any applicable COD, handling, or logistics charges
Even in cases where “Free Shipping” was offered during purchase, actual shipping and logistics costs incurred by Reffair are non-refundable operational expenses and may be deducted from the refund amount.
Shipping and reverse logistics costs vary depending on:
- Product category and dimensions
- Volumetric/product weight
- Delivery location and serviceability
- Courier partner rates
- Fuel and logistics costs
- Remote area surcharges
For transparency, approximate deduction amounts may be communicated before return approval wherever feasible.
In certain genuine customer-support situations, Reffair may partially waive specific logistics charges at its sole discretion as a goodwill gesture. Such exceptions shall not be treated as a standard policy obligation or future entitlement.
Note: Reffair believes in maintaining a transparent and customer-first approach throughout the return and refund process. Any applicable deductions are carefully calculated based on actual operational, courier, packaging, handling, and reverse logistics costs incurred, and we always strive to keep such deductions fair, reasonable, and proportionate rather than excessive or arbitrary. In genuine customer-support situations, our team may also review cases individually and extend partial waivers or goodwill support wherever reasonably feasible.
💰 Deductions for Damage, Usage or Missing Items
Returns with any of the following may attract deductions:
- Missing accessories or manuals
- Damaged or tampered packaging
- Scratches, dents, stains, dust, or visible wear
- Product misuse or excessive operational usage
- Bent connectors, broken parts, or liquid exposure
- Missing labels, serial numbers, or QR codes
A minimum handling/restocking deduction of ₹400 may apply and may further increase depending on the actual condition of the returned product.
💳 Refund Timeline & Calculation
Refund Calculation
Refund Amount = (Order Value) − (Applicable Shipping/Logistics Charges) − (Condition/Handling Deductions) − (Applicable Non-Refundable Charges)
Refund Processing Timeline
Eligible refunds are generally processed within 5 working days after:
✔️ The returned product reaches back our facility
✔️ QC inspection is completed
✔️ Return approval is confirmed
After processing, banks/payment providers may additionally take approximately 3–14 working days to reflect the amount in the customer’s account, depending on the payment method used.
❌ Non-Returnable Products & Situations
The following are generally non-returnable and non-refundable:
- Standalone air purifier filters
- Consumables and hygiene-related items
- USB cables/accessories affected by hygiene or safety concerns
- Products extensively used after delivery
- Physically damaged or tampered products
- Products with missing serial numbers or labels
- Requests raised after the 48-hour inspection window
- Clearance Sale / “No Return” promotional products
✅ Return Approval & Customer Confirmation
Before any reverse pickup, return approval, or refund process is initiated, customers may be required to:
✔️ Review the applicable Returns & Refund Policy
✔️ Confirm acceptance of applicable shipping/logistics deductions
✔️ Acknowledge inspection and QC conditions
✔️ Provide written confirmation through Email or WhatsApp
Reffair may request customers to reply with a confirmation message such as “I CONFIRM” before arranging reverse pickup or processing the return request.
This confirmation is collected for transparency, mutual understanding, and to avoid misunderstandings regarding return eligibility, deductions, inspection procedures, and refund calculations.
Failure to provide the required confirmation may result in delay, hold, or cancellation of the return request process.
🛒 Orders Placed Through Other Platforms
For purchases made through third-party marketplaces or sellers including Amazon, Flipkart, or other platforms, the respective marketplace return and refund policies shall apply. Customers are requested to refer directly to the applicable platform policy for such purchases.
⚖️ Final Rights & Policy Updates
Reffair reserves the right to interpret, update, modify, or revise this Returns, Refunds & Replacement Policy at any time without prior notice.
Any misuse of the return system, fraudulent activity, excessive return behaviour, or policy abuse may result in rejection of return/refund requests or restriction from future purchases.
❤️ Customer Commitment
At Reffair, we continuously strive to balance transparent customer support with responsible business practices to deliver a fair, premium, and dependable ownership experience for every customer.
