Shipping Policy
🚚 Shipping & Delivery Policy
At Reffair, we understand that customers expect fast, reliable, and hassle-free delivery. Our logistics system is designed to automatically select the most suitable courier partner for your delivery location to ensure timely dispatch and efficient transit.
We work with leading logistics partners, including:
📦Delhivery (Primary), Blue Dart, DTDC, XpressBees, and other reputed courier networks, depending on service availability and delivery region.
⚡ Order Processing & Dispatch
Most orders are processed and packed within a few working hours after order confirmation.
Courier pickups are generally scheduled once daily on working days. Orders placed earlier in the day usually have a higher likelihood of same-day dispatch, subject to operational conditions, stock availability, and courier pickup schedules.
While we strive to dispatch orders at the earliest possible, dispatch timelines may occasionally vary during:
- High order volume periods
- Festive seasons or sale events
- Public holidays
- Operational disruptions
- Weather conditions or regional restrictions
Most orders are typically dispatched within 24–48 working hours.
📍 Delivery Timelines
Estimated delivery timelines may vary depending on:
- Customer location
- Courier partner network
- Weather conditions
- Local regulations or restrictions
- Remote or non-serviceable delivery zones
Metro cities and major towns generally receive faster deliveries compared to remote or rural regions.
While we continuously work to ensure timely deliveries, delivery dates displayed during checkout or tracking are estimated timelines and should not be considered guaranteed delivery commitments.
💰 Shipping Charges
✅ Free Shipping
Available on prepaid orders above ₹1000.
📦 Standard Shipping Charge
₹100 shipping charge applicable on orders below ₹1000.
Additional charges may apply for:
- Remote delivery locations
- Special handling products
- Express shipping requests (if available)
Any such charges will be communicated during checkout or by our support team.
💬 Special Delivery Requests
For urgent deliveries, special instructions, address modifications, or delivery-related assistance, customers may contact our support team through:
or via the WhatsApp/chat option available on our website.
While we try our best to accommodate special requests, fulfillment depends on courier feasibility and operational limitations.
🔄 Undelivered / Returned Shipments
In certain situations, courier partners may be unable to complete delivery due to reasons such as:
- Incorrect or incomplete address
- Customer unavailable during delivery attempts
- Refusal to accept delivery
- Non-serviceable or restricted delivery areas
- Operational limitations by courier partners
If a prepaid order is returned back to Reffair (RTO – Return to Origin), the refund process will be initiated after the shipment is received and verified at our warehouse.
💳 Refunds for eligible prepaid orders are generally processed within 3–5 working days after successful receipt of the returned shipment at our facility.
Actual bank credit timelines may further vary depending on the customer’s payment provider, bank, or payment gateway.
⚠️ Delivery Delays & Force Majeure
Although Reffair makes every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Courier partner delays
- Weather disruptions
- Lockdowns or government restrictions
- Transportation strikes
- Natural disasters
- Political unrest
- Supply chain disruptions
- Remote area delivery limitations
Reffair shall not be held liable for delivery delays arising from such circumstances. However, our support team will always make reasonable efforts to assist customers with shipment tracking and resolution support.
📞 Need Help?
For shipping-related queries or support:
📞 Customer Care
Phone: +91-7743009440 Email: support@reffair.com
At Reffair, we remain committed to delivering a smooth, transparent, and premium shopping experience for every customer.
