Privacy Policy
🔐 Privacy Policy
At Reffair, your privacy and data security are important to us. This Privacy Policy explains how Reffair Innovations Private Limited (“Reffair”, “We”, “Us”, or “Our”) collects, uses, stores, processes, and protects customer information when you access our website, products, or services.
By using our website or interacting with our services, you agree to the collection and usage of information in accordance with this Privacy Policy.
📘 Information We Collect
We may collect certain personal and non-personal information including but not limited to:
- Name, Mobile number, Email address, Shipping and billing address, Payment-related information, IP address, Device/browser information, Order history, Website usage and browsing behaviour, Communication or support records
Information may be collected when you:
✔️ Place an order, ✔️ Contact customer support, ✔️ Subscribe to newsletters or promotional communication, ✔️ Participate in surveys, contests, or promotional campaigns, ✔️ Browse or interact with our website
⚙️ How We Use Your Information
The information collected may be used for purposes including:
✔️ Processing and fulfilling orders, ✔️ Providing customer support and warranty assistance, ✔️ Personalising your shopping experience, ✔️ Improving website functionality, products, and services, ✔️ Sending order updates and service notifications
✔️ Informing customers about product launches, offers, promotions, or updates, ✔️ Preventing fraud, misuse, or unauthorized transactions, ✔️ Conducting analytics, research, and business improvement activities, ✔️ Complying with legal or regulatory requirements
By using our services, you consent to receiving transactional and service-related communication through email, phone calls, SMS, WhatsApp, or other communication channels.
🍪 Cookies & Tracking Technologies
Reffair uses cookies and similar technologies to enhance user experience, improve website performance, and analyse website traffic.
Cookies are small files stored on your browser/device that help websites recognize returning users and remember preferences.
Cookies may be used to:
- Understand customer preferences
- Analyse website traffic and interactions
- Improve website speed, functionality, and user experience
- Support advertising and remarketing activities
- Maintain session and login information
Most web browsers allow users to manage or disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.
🔒 Data Security
Reffair takes reasonable technical and organizational precautions to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.
Customers are also responsible for maintaining confidentiality of their account credentials and device security.
🤝 Data Sharing & Disclosure
Reffair does not sell, rent, or trade customer personal information to third parties.
However, customer information may be shared with trusted third-party service providers strictly for operational purposes including:
- Payment processing
- Shipping and logistics
- Customer support tools
- Website hosting and analytics
- Marketing and communication platforms
- Fraud prevention and security verification
Such third parties are expected to maintain reasonable confidentiality and data protection standards.
We may also disclose information if required:
- Under applicable law or legal process
- To protect company rights or property
- To prevent fraud or misuse
- To enforce company policies or agreements
🌐 Third-Party Links & Services
Our website may contain links to external websites, services, or third-party platforms.
Reffair is not responsible for the privacy practices, content, policies, or security standards of third-party websites. Customers are encouraged to review the respective privacy policies of such external platforms before sharing information.
📢 Marketing Communication
Customers may receive promotional emails, messages, advertisements, newsletters, or product-related communication from Reffair.
Users may opt out of promotional communication at any time by using the unsubscribe option or by contacting our support team.
However, customers may still receive essential transactional or service-related communication related to orders, warranty, support, or account activities.
👶 Children’s Privacy
Reffair products and services are not intended for use by individuals under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from minors.
🔄 Policy Updates & Changes
Reffair reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Updated versions will be published on this page along with the revised effective date. Customers are encouraged to review this page periodically to remain informed about any changes.
Continued use of the website or services after updates constitutes acceptance of the revised policy.
⚖️ Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising in relation to this policy shall be subject to the jurisdiction of the competent courts of Chandigarh, India.
📞 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
📧 support@reffair.com
❤️ Our Commitment
At Reffair, we remain committed to maintaining transparency, responsible data practices, and customer trust while continuously improving our products, services, and digital experience.
